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Exchange policy:

Stars.com.jo offers its customers 7 days to exchange products from the date you received them.

Please also note

  1. The product must be in the same condition upon receipt (not used) and has the trademark label
  2.  The customer bears full shipping costs.
  3. If there is a manufacturing defect in the item, the customer is exempted from the cost of shipping the exchanged item.
  4. If the received item is not the one required, it will be exchanged without charging the customer the shipping costs.

  • The customer should inform us of the product he wants to exchange by sending us an e-mail:info@stars.com.jo Or contact us on the number 0799659559 To start the replacement process.
  • We will contact the shipping company to receive the product from your site within 48 hours
  • We will transfer the paid value to your account as an electronic balance within 5 days and you can buy with the electronic balance any product you wish.
  • If you purchase through electronic payment methods, we will save the amount in your account for later use if the value of the exchanged item is less than the value of the item you want to exchange
  • If payment was made by cash on delivery service, we will save the amount for later use if the value of the exchanged item is less than the value of the item you want to exchange.

Rules and conditions

  1. The product must be exchanged within 7 days from the date of receiving the order.
  2. We deal with exchange cases if products are not used and in the case of original packaging.

Refund policy:

  • You can return the product and receive the value within a maximum of 3 days from the date of receipt by contacting us via e-mail or telephone number.
  • The product must be returned to one of the trademark’s branches in Amman
  • After delivering the product, it will be checked by the quality department to ensure its safety within 48 hours
  • by cash on delivery service  , customer will be contacted within 4 days to receive  the value of the payment, also in one of our branches in Amman
  • by electronic payment methods , the amount will be returned to your account which was paid, within 4 days

Rules and conditions

  1. The product must be in the same condition upon receipt (not used) and has the trademark label
  2. The product must be delivered to one of our branches within 3 days from the date of  receiving the order

Cancellation Policy:

not available